Frequently Asked Questions (FAQ)
1. Where do you ship from?
We ship directly from our secure warehouse in Europe. All orders are carefully packaged and dispatched using trusted international couriers to ensure fast and discreet delivery.
2. Do you offer worldwide shipping?
Yes, we ship globally. We provide reliable shipping to most countries, including within the EU, UK, North America, Australia, and parts of Asia and Africa.
3. What packaging do you use?
All our products are packaged using secure, leak-proof containers and discreet outer packaging to ensure safety and privacy during transit. There is no mention of chemical names or branding on the outside of the package. For added protection, we use vacuum-sealed wrapping where needed, and extra padding to prevent damage or leakage.
4. What payment methods do you accept?
We accept a range of secure payment options including Bitcoin (BTC), USDT (Tether), and other major cryptocurrencies. In some cases, we may also accept bank transfers for large wholesale orders, depending on your location and order type.
5. Where do I find the crypto wallet address to send payments to?
Once you place an order and select your preferred cryptocurrency at checkout, you will be shown our wallet address for payment. You will also receive it via email with detailed instructions. Please double-check the address before sending funds.
6. Do you offer free samples?
We currently do not offer free samples. However, we guarantee the quality and purity of our products. For new clients, we recommend starting with a small trial order to evaluate our service and product satisfaction.
7. I’ve paid and sent proof of payment, but haven’t received a shipping confirmation. What should I do?
Shipping confirmation is usually sent within 12–24 hours after payment is verified. If you haven’t received it after that period, please check your spam/junk folder or contact our support team via email with your order details and proof of payment.
8. When will my order arrive?
Shipping times vary depending on your location. Most orders within Europe arrive in 2–5 business days, while international orders typically take 5–10 business days. Tracking details will be provided as soon as your package is dispatched.
9. What if my order doesn’t arrive?
If your order is delayed or doesn’t arrive within the estimated timeframe, please contact us. We will investigate the issue with the shipping carrier. In cases of confirmed loss or seizure, we offer discreet reshipping or store credit, depending on the situation.
10. Where is my order or shipping confirmation email?